With over 25 years in Luxury Hospitality management, with 5 Diamond award , Distinguished Club of America awards and Michelin star level properties experience, I specialize in helping owners, developers and operators, elevate their hospitality and F&B product to above and beyond levels of customer - guest - client satisfaction, by culture building, product development and trendsetter mind set. My journey has taken me to countries like England the UAE, sailed the world for 6 years working on cruise ships, Jamaica, Costa Rica, Spain and now here in the USA. My travels and experiences have made me a focused and committed professional, commercially astute, with the ability to identify business opportunities and implement effective and innovative initiatives, increasing revenue and maximizing profits by building great relationships with vendors and business partners. I am very much in touch with new trends in the industry. Passionate about unparalleled service and experiences, and always eager to innovate and find new ways to take our industry to the next level. I am a confident and articulate communicator and negotiator at all levels, with many years experience in the hospitality business, I have improved my natural leadership skills and the ability to motivate and build committed and dedicated multicultural teams. I am a structured operator, skilled in establishing effective and sustainable SOPs that look to deliver outstanding service to our members and guest. I am member-guest satisfaction driven, their perception and expectations are reality and I encourage teams to embrace this philosophy and make it culture Being fluent in English, French and Spanish helps me build long lasting relationships with multicultural teams and environment