I am Megan O'Rourke, a Registered Nurse currently working at Trustbridge Hospice in Boynton Beach, Florida. Over the years, my professional journey has spanned across healthcare, customer service, financial services, and military service, equipping me with a diverse skill set and a broad perspective on various aspects of service and care. My career in healthcare began after earning my Bachelor of Science in Nursing from Florida Atlantic University. I started as a Registered Nurse on the Medical Surgical Floor at Boca Raton Regional Hospital, where I sharpened my clinical skills and deepened my understanding of patient care over a three-year period. Currently, as an Admissions Nurse at Trustbridge Hospice, I specialize in hospice care and admissions processes, dedicating myself to providing compassionate end-of-life care. Before my transition into nursing, I developed a strong background in customer service and financial management. My role as a Senior Credit Analyst at Bank of America involved evaluating customer accounts and managing financial liabilities. This position honed my abilities in accurate credit assessments and fraud prevention. I also have experience as an Assistant Manager and Patient Account Representative, managing financial documents and customer interactions effectively. My professional foundation includes serving in the United States Marine Corps as a Non-Commissioned Officer and Aviation Electrician. During my nearly six-year tenure, I managed critical maintenance actions for aircraft and led a team of Marines, showcasing my leadership, technical skills, and capacity to operate under pressure. In my current role at Trustbridge Hospice, I blend my clinical expertise and leadership skills. I am particularly adept at navigating healthcare systems, improving patient care strategies,and leading teams efficiently. My background makes me a valuable consultant on a wide range of issues, from healthcare management to customer service enhancements. I am dedicated to using my comprehensive expertise and experiences to advise and assist individuals and organizations seeking guidance in healthcare management, team leadership, or customer service improvement. My approach is always centered around empathy, efficiency, and continuous improvement, aiming to provide reliable and insightful consultations.